Here is a step by step process for clearing the cache and cookies on your mobile devices.

Android devices:

  1. Navigate to the Home screen
  2. Tap on the following in the specified order:
    • Browser
    • Menu (designated by either three horizontal lines or three dots)
    • Settings
    • Privacy & Security
    • Clear Cache
    • OK
    • Clear all cookie data
    • OK

iOS devices:

  1. Navigate to the Home screen
  2. Tap on Settings
  3. Scroll down to Safari
  4. Tap on Clear History and Website Data
  5. Tap on Clear History and Data

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